For this exercise, we were asked to read several perspectives on Web and Library 2.0 and offer our thoughts. I was struck with what Rick Anderson, Director of Acqusitions at UNR) had to say about how we educate (or don’t) our patrons:
Libraries are poorly equipped and insufficiently staffed for teaching. Ask yourself what your patron-to-librarian ratio is (at the University of Nevada it’s about 680 to 1) and then ask yourself how you’re going to train all those patrons. We need to focus our efforts not on teaching research skills but on eliminating the barriers that exist between patrons and the information they need, so they can spend as little time as possible wrestling with lousy search interfaces and as much time as possible actually reading and learning.
I think Mr. Anderson is right here. The only people who enjoy searching for information are librarians. Everyone esle only enjoys finding information. But I also wonder how we are to “eliminate the barriers” between patrons and information. While I think it’s true that our students are coming to us with a strong awareness of and competence in some technologies, often it is not a technological skill set that is academically useful. They are great at Facebook, online gaming, text messaging, etc. But these are not, as such, skill that are going to help them write their papers. Librarians, I’m finding, are often way ahead of the curve when it comes to “useful” technologies. As we found in our Freshman technology survey this year, RSS feeds and social bookmarking are not things that are on our student’s radar, but these are tools (as these 23 things attest to) that librarians are using in very creative ways to try make content more accessible. But, if we cannot expect our patrons to learn new technologies such as RSS feeds, what are we to do? Mr. Anderson suggest we use “one-button commands, such as Flickr’s ‘Blog This,’” as a model for the types of services we should be offering, but creating those types of techonologies is not a skill set that most libraries have access to. And the more libraies need to create new techonologies to deliver services, the more we are going to be needing skills that are not taught in library school. I wonder if there will be a time in the not so distant future where library staffs will need in house web programers and usability specialists.